To remain in compliance with HSIA certification and the waiver extension for network support, hotels must submit a bandwidth utilization report every month through the end of your current HSIA support agreement. Monthly reporting will be due by the 5th of each month.

Upon submission of the first report, you will be required to provide the name of your current Internet Service Provider (ISP) along with proof of the broadband circuit type and capacity.

Weekly performance measures for maximum capacity used will need to be reported each month. Performance measures are likely to be found on your existing monthly ISP reports.

What are the fields for and how do I fill out?

Property code: please enter your hotel 5-digit property code. This is required for each monthly submission.

Month/Year: using the dropdown box, please select the month for which you are reporting bandwidth usage data.

ISP Name*: Please select from the list. If your ISP does not appear, please select OTHER.

ISP Type*: Please select from the list.

ISP Contact Phone*: this is the technical support number for your ISP.

ISP Contact Name*: if you have a specific ISP contact person, please enter their name here.

Bandwidth Units: ISP’s vary in how they report their bandwidth service, using either Megabits (Mbps) or Kilobits(Kbps). If unknown, please select the default Mbps.

ISP Contracted Bandwidth Down*: this will be listed in your contract or on the monthly invoice. For example: “100M dedicated” equals 100/100, so you would enter 100.

ISP Contracted Bandwidth Up*: this will be listed in your contract or on the monthly invoice. For example: if your contract states 50/2, the Upload speed you would enter is 2.

Times Capacity Exceeded 80%: please enter the number of days bandwidth Download usage exceeds 80% of the bandwidth capacity for more than two (2) consecutive hours. If you are unable to locate these measures, we recommend that you contact your current HSIA support provider to obtain this information. For example, if you have a 100M fiber circuit and the download usage peaks above 80Mbps for two (2) consecutive hours, add up the total number of days this occurs and enter here. (formal report from HSIA support vendor may be required upon request.)

Week 1 Maximum Download Reading: enter the maximum Download reading per week as reported by your ISP or HSIA support team. You may need to ask your ISP for this data.

Week 2 Maximum Download Reading: see above.

Week 3 Maximum Download Reading: see above.

Week 4 Maximum Download Reading: see above.

Week 5 Maximum Download Reading: see above.

Attach current ISP contract/invoice: FOR THE FIRST SUBMISSION ONLY, please attach your current ISP agreement or invoice that details the circuit information, which will include circuit type and speed.

NOTE: items marked with an asterisk (*) only need to be filled out ONCE upon the first submission. These items will auto-populate on subsequent submissions.

If you need help working with your ISP, please email choice@hospitalitywifi.com